I am continually astonished by the way I see people treat others, particularly those in service-type roles. Bus drivers, mail deliverers, kiosk workers, retail attendees, janitors, airline flight attendants and supermarket check out assistants are among the biggest targets for rude behaviour and this has to change. I used to commute to work by taking a train and then taking a bus service; It is a very popular bus (I worked at a university) and there were always lines of people standing - bored, untalking, unmoving, at the train station bus stop waiting for the bus to the university and, of course, there were always lines of people at the university waiting for the bus going back to the train. Day after day I commuted with dozens of passengers and day after day I watched most of them get on the bus without making eye contact or acknowledging the driver, and at the end of the trip they got off silently, as if the bus was merely an inconvenience, an obstacle in their schedule an...
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